How do I send the FREE BopCard?

Choose the Everyday BopCard from the home page and follow the steps for personalizing and sending until you come to the Sign In page. Then click on 'First Time User' and fill in the few details required to register at the site. When you click on 'continue' your BopCard will be sent FREE. Anytime you want to send more BopCards, enter your Username and Password when you come to the Sign In page.

Why do I get a choice of two different methods for sending my song?

BopCards are a superior form of e-greeting, but they are also a great music gift. Therefore we decided to offer two options as discussed below.

What are the advantages of the web delivered method?

1) The sender doesn't download anything so it is quick and easy.
2) The recipient sees the animation, plus they can download and keep an MP3 version of the song.
3) The sender knows when the BopCard has been delivered.

What are the advantages of sending via the MP3 method?

1) The song comes directly from you. It's just like sending a gift except you get to keep it too.
2) Perfect if you like a song but don't like the animation. .
3) The recipient will be thinking of you, not watching the screen when they hear the song.

Are there any disadvantages of sending an MP3?

Occasionally, the delivery of MP3 files may be blocked. For instance some workplaces don't allow certain types of attachments through their security setup.

What happens if I share an email address and BopCard Sign In details with someone else?

To make sure that the BopCard has your name as the sender, follow these easy steps before sending a BopCard:

1) Sign in at the BopCards site and then click on 'My Account'.
2) If the First Name field does not contain your own name, change it and then click ‘Update’

BOPCARD ACCOUNTS AND REGISTRATION INFORMATION

How do I purchase more BopCards?

Simply click on the gold 'Buy More' button located on the top right hand side of the screen to access our secure payment screens. The button appears whenever you are signed in at the site.

How do I know how much credit I have at the BopCard site?

Your available credit is displayed next to the 'Buy More' button whenever you are signed in. The number of BopCards you have available reduces by one each time you send or download a BopCard.

How long do my credits last at the BopCard site?

You can come back anytime to use your remaining BopCards. However if your account remains inactive for a whole year, your balance is forfeited.

Are my password and username case sensitive?

Yes. When you sign in at the site please enter these exactly as they appear in your confirmation email.

What should I do if I forget my sign in details?

Click on the 'Sign In' button from the home page and then click on 'Forgot my Password or Username'. Enter your email address and your account details will be resent immediately.

How do I change my password or registration details?

Sign in and click on the 'My Account' button. You can alter your personal account details here.

GENERAL INFORMATION

When I send a BopCard via the web, how long will it be posted for?

BopCards stay on the web for ten days after they are first opened by the recipient. During this time, the person you sent the BopCard to can listen to the song, see the animation, and choose to download their song as an MP3 file to keep forever.

What happens if nobody opens a BopCard that is posted on the web?

BopCards that are never viewed stay on the web for twenty days and are then deleted.

Can I view a web delivered BopCard after I have sent it?

No, however you can hear the song anytime by previewing the same BopCard at the site.

What happens if I send a BopCard to an email address that is no longer working or faulty?

The email address you entered will appear in an email we send you with subject ‘Your BopCard has been Sent!’. You can check it later since that will be the likely cause if your BopCard is not picked up.
The charge for that BopCard is not refundable.

Can I send the same BopCard to more than one person at a time?

No, BopCards are personalized and sent to a specific person.

What do I do if the BopCard that I sent doesn’t get picked up, even though the email address I entered was correct?

Ask the recipient to check in case the notification email from team@bopcards.com has been caught by a spam filter.

TECHNICAL ISSUES

What should I do if I can't hear the songs?

Confirm that the volume is turned up on your computer. Check also that the computer has a soundcard which is connected to speakers, which are switched on and turned up. In some internet cafés you may have to ask for a set of headphones, whilst in some offices the computers were specifically installed with no soundcard.

What should I do if I can't see the song icons?

If you're using Internet Explorer then it must be version 4.2 or later. You can confirm the version by looking under the help menu for 'about Internet Explorer'. Latest versions of Internet Explorer are available from:
http://www.microsoft.com/windows/ie/downloads/default.asp

If you're using Netscape or Netscape Communicator then it must be version 6.0 or later. You can confirm the version by looking under the help menu for 'about Netscape'. Latest versions of Netscape are available from:
http://channels.netscape.com/ns/browsers/default.jsp

To use our site you also need the Macromedia Flash plug in (version 5 or later) installed. If you still can't see animation and hear sounds and you have confirmed that your browser is compatible, you can download the Flash plug in from:
http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash&P5_Language=English

What should I do if I have trouble downloading or sending an MP3 file?

Occasionally the downloading of MP3 files may be blocked, for instance some workplaces restrict the types of files that can be downloaded or received as part of their internet security. If you are experiencing such a problem, try to download or send from a different location or alternatively send a web delivered BopCard. Please note that the charge for each BopCard still applies.